LineHQ can record inbound calls when a business customer turns recording on for a number. Recording is optional and can be switched off.
Overview
This page explains how recording works, what callers hear, and who is responsible for the recording once it has been created.
Consent announcement
When recording is enabled, callers hear an announcement before recording starts. If a caller does not want to be recorded, they can end the call.
Controller responsibility
The business customer who enables recording is normally the data controller for those recordings. They are responsible for having a lawful basis, telling callers how recordings are used, and handling caller rights requests. LineHQ acts as processor and records only on the customer's instruction. See our Privacy Policy.
Lawful basis
Customers are responsible for deciding the lawful basis for recording. Depending on the use case, that may be consent, legitimate interests, legal obligation or another basis under UK GDPR. Customers must also follow any rules that apply to their sector.
Storage & retention
- Recordings are stored on private infrastructure and are not publicly accessible.
- Each customer sets a retention period. Recordings are deleted when that period expires.
- Recordings can be deleted earlier on request.
Access
Recordings are available to the customer through their dashboard and, where enabled, through secure notification links. We do not send recordings as email attachments. Access is authenticated and separated by customer account.
Requests & complaints
Caller requests about a recording, such as access or deletion, are passed to the relevant business customer where they are the controller. For questions about how LineHQ stores and protects recordings, contact hello@linehq.co.uk.