// uk virtual numbers · routing · recording
Local 020, freephone 0800 and national 03 lines forwarded to any phone — recording, voicemail-to-email and metered pay-as-you-go billing.
// in one line
A UK virtual phone number is a real local (020, 0161…), 0800 freephone or 03 number that isn’t tied to a SIM or a physical line. Calls to it forward over the internet to your existing mobile, landline or team — so you run a professional business line from the phone you already own. LineHQ adds call recording, voicemail-to-email and a virtual receptionist, from £4.99/mo with no contract.
Does it ring my own mobile?
Yes — calls forward straight to your existing phone. There’s no app to install and no second handset to carry.
How much does it cost?
Packages start at £4.99/mo with no contract. You only pay for forwarding minutes over your plan’s allowance, from a prepaid wallet.
How quickly can I get one?
New numbers are typically live within 24–48 hours, and you can keep your existing number by porting it in for free.
// 01 — routing
Ring your mobile first, then the office. Or everyone at once. Set ring order, time-of-day rules and fall back to voicemail-to-email — all from the dashboard.
Build my call flow →// 02 — features
Four things a business line gets hired to do. Find yours — each rung lists exactly what LineHQ gives you for it.
Callers should hear a proper company — whatever size you are this morning.
Every ring finds a person — or fails somewhere useful, not into thin air.
What was said, who's chasing you, and what to do next — without replaying the tape.
The controls and paperwork your accountant — and whoever does your IT — will sign off.
Every rung starts at £4.99/mo — no contract.
The chips above are the whole upgrade path. Climb when the job demands it, not before.
// 03 — call intelligence
Record a call (with consent), transcribe it, and our AI writes the summary — the gist, the caller's mood, how urgent it is, and what to do next. It all happens in-house, on our own UK servers: your calls are never sent to a third-party AI service. The summaries are free on every package — you only pay for the transcription minutes beyond your plan's allowance.
See it on your calls →Caller wants a rewiring quote for a three-bed semi in Leeds — hoping for a site visit this week. Repeat contact; chased once already.
Example summary · generated free · never billed
// 04 — pipeline
Search local, 0800 or 03 numbers and reserve one in a few clicks. Already have a number? You can bring it instead — porting is free.
Add the phones to forward to, set ring order and turn on recording or voicemail.
Pick the package that fits — your number's included — and we activate it, typically within 24–48 hours.
// why it matters
1 in 5
UK customers won’t try again if a business doesn’t answer the first time — so an unanswered call is often a lost sale.1
31 Jan 2027
The UK’s analogue phone network (PSTN) switches off. Port your landline number to a virtual line that rings your mobile before then.2
5.7m
UK small and medium businesses — 99.9% of all UK businesses. LineHQ is built for them, not the enterprise.3
Sources: 1. “No Second Chances” UK missed-call survey, 2025; 2. Openreach, PSTN switch-off (31 January 2027); 3. UK Parliament, House of Commons Library business statistics, 2025.
// 05 — pricing
Start with a landline-only number from £4.99. Step up when you need mobile forwarding minutes, call recording, or a virtual receptionist to answer and route calls. Creating an account is free — you only pick a package when you're ready to go live.
£4.99/mo
or £49.90/yr · save 2 months
For a simple business landline presence
£9.99/mo
or £99.90/yr · save 2 months
For owners who answer on mobile
£19.99/mo
or £199.90/yr · save 2 months
For teams that need calls answered properly
£39.99/mo
or £399.90/yr · save 2 months
For call-heavy operations
Prices exclude VAT · landline-only routes to UK landlines · mobile-capable packages include UK landline and mobile forwarding minutes · save 2 months on any plan paid annually · cancel anytime.
// what changes between packages
The rows below are the differences. Everything not listed — call recording, free AI summaries, voicemail-to-email, the spam blocklist, call whisper, analytics with CSV export, the API, and 2FA with passkeys — is on every package. Transcription is available on every plan too; the included-minutes row shows what each tier bundles before pay-as-you-go.
| feature | Line Only | Mobile | Reception | Scale |
|---|---|---|---|---|
| UK numbers included | 1 | 1 | 2 | 5 |
| Forwarding minutes | Landline only | 500 mins | 1,500 mins | 4,000 mins |
| Included transcription | On demand | 60 mins | 300 mins | 1,000 mins |
| Forward to mobiles | — | |||
| Virtual receptionist | — | — | ||
| Business Profiles (multi-brand) | — | — | — | |
| Simultaneous calls | 1 | 3 | 8 | 15 |
| Recording history | 30 days | 90 days | 180 days | 365 days |
| Priority UK support | — | — | — |
// 06 — questions
A virtual number is a real UK phone number — local (like 020 or 0161), freephone (0800) or national (03) — that isn't tied to a physical line. Calls to it are forwarded to any phone you choose: your mobile, your desk, or the whole team.
Most people start with a brand-new number — pick a local, 0800 or 03 line and it's yours, with nothing to arrange with anyone else. If you'd rather keep a number your customers already know, porting one in is free too — but it's entirely optional.
No contract and no lock-in. Packages start at £4.99/mo and you can cancel anytime. You only pay for the forwarding minutes you use beyond your package allowance, from a prepaid wallet.
Yes — optional per-number call recording with a consent announcement. Recordings are stored securely and played back in your dashboard, never emailed, with per-package retention.
Typically within 24–48 hours of choosing a number and topping up. Set where calls ring, turn on recording or voicemail-to-email, and you're live.
Every transcribed call or voicemail gets a free AI summary — the gist, the caller's mood, how urgent it is, and any action items. All of it is generated in-house on our own UK servers: your call audio and transcripts are never sent to a third-party AI provider, and the summaries themselves are never billed. Transcription is available on every package — Mobile and above include a monthly allowance, and Line Only transcribes on demand — so you only pay per minute beyond your plan's included transcription.
No — and we're upfront about that. LineHQ is your inbound business line; it can't make emergency calls, so your mobile keeps handling 999/112 exactly as it does today. LineHQ complements your phone — it doesn't replace it.
// ready when you are
Search, choose and set up your call handling — no contract, no sales call.
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