This is the pre-contract summary Ofcom requires us to give you before you take out a paid package. It summarises the key terms in plain language; the full Terms of Service apply alongside it. You see and acknowledge this summary when you create an account.
Service
- UK virtual phone numbers and inbound call handling — call forwarding, voicemail-to-email, optional call recording, schedules and (on eligible plans) a virtual receptionist. Professional Calling access is included on Mobile, Reception and Scale (monthly or annual); eligible UK outbound calls cost 5p per billed whole minute from calling credit, separately from inbound allowances; SMS requires a messaging-ready number and permission.
- This is a business call-handling service. It is not a full phone line, not a hosted PBX, and cannot make or receive 999/112 emergency calls.
- Calls forward to the destination numbers you configure; a working mobile or landline to forward to, and internet access to use the dashboard, are your responsibility.
Price
- A package with monthly prices from £4.99/mo, which includes your number allowance and, depending on the package, an allowance of UK forwarding minutes, used only when a call is forwarded to a mobile or landline; calls you answer in the LineHQ app or on a desk phone never use it. Pay As You Go includes no forwarding minutes, but can forward to UK landlines and standard UK mobiles from your calling credit. LineHQ is not VAT-registered, so no VAT is charged.
- Usage beyond your included minutes (forwarding, transcription, voicemail) is charged from calling credit you top up in advance — you are never billed by surprise; if calling credit is empty, chargeable calls are simply declined.
- On Pay As You Go, calls you answer in the LineHQ app or on a desk phone cost 2p a minute from calling credit from 19 November 2026.
- You choose and pay for a package inside the dashboard after signing up. Creating an account is free and places you under no minimum spend.
Duration, renewal and termination
- Choose a monthly subscription or an annual subscription paid in advance. It renews automatically at your chosen interval until you cancel; included usage allowances reset monthly on either billing interval.
- You can cancel renewal at any time from the dashboard. The package remains active until the end of the paid month or year and is not renewed. Cancellation does not itself issue a refund; contact support about refund requests. Statutory rights are unaffected.
- We may suspend or end the service for non-payment, suspected fraud or a risk to the network, as set out in the Terms of Service.
Features for end-users with disabilities
- The dashboard is a standard web application intended to meet common accessibility practice. Voicemail and (on eligible plans) automatic transcription provide a text alternative to audio.
- If you need the service or these documents in an accessible format, contact us and we will help.
Other
- We ask for business details and may verify a limited company against Companies House. Where required, the account owner completes Stripe Identity document and selfie checks before a new account can top up, obtain device access or submit a number transfer to the carrier. The dashboard explains the checks required for your account.
- If you enable call recording you are the data controller for those recordings and responsible for telling callers; see the Call Recording Policy.
- Numbers are provided on a licence-to-use basis through our carrier and may be ported in or out subject to the usual regulatory checks.
Questions
Anything unclear before you sign up? Reach us through our contact form and we’ll explain.