// virtual receptionist
Virtual receptionist, UK
Greet every caller professionally and send them to the right place. LineHQ’s virtual receptionist answers your line with a custom greeting and a simple “press 1 for Sales, 2 for Support” menu, then routes calls to the right person or department — automatically.
Professional greeting
Every call is answered with a branded welcome message, so even a one-person business sounds like a full team.
Press-1 menus
Build department menus — Sales, Support, Accounts — and route each choice to the right phone or ring group.
Locally-voiced prompts
Generate natural spoken menus on-platform, or record your own — kept perfectly in step with your departments.
Routing that fits your hours
Combine the receptionist with time-of-day rules and voicemail so out-of-hours callers are always handled.
Frequently asked questions
What does a virtual receptionist do?
It automatically answers your incoming calls with a greeting and an interactive menu, then forwards each caller to the right person or department based on the option they choose — no human operator needed.
Can I record my own greeting?
Yes. You can upload your own prompts, choose a platform voice, or have the greeting generated for you — and it stays in sync as you add or rename departments.
Is this a real person answering my calls?
No — it’s an automated auto-attendant (IVR). It handles greeting and routing instantly and consistently, so your team only picks up the calls meant for them.
Ready when you are
Set up a professional UK line in minutes. From £4.99/mo, no contract, cancel anytime.