LineHQ pricing

LineHQ packages start at £4.99/mo for Pay As You Go — that covers number rental for one UK number, plus voicemail allowance: 300 minutes on local/03 numbers, or 50 minutes on UK 07 mobile numbers. Forwarded calls on that plan are charged as you use them: 5p/min to UK landlines, 7p/min to standard UK mobiles, and 0800/freephone from 8p/min inbound, 10p/min to UK landlines or 12p/min to standard UK mobiles. Plans go up to £39.99/mo for Scale (five numbers, 4,000 standard forwarding minutes, 300 0800/freephone minutes and a virtual receptionist). No contract, no setup fee, cancel anytime.

Choose monthly billing or pay annually in advance. The subscription renews at the interval you choose. Cancel from Billing to stop the next renewal; your plan runs until the end of the paid month or year. Cancellation does not itself issue a refund. Contact support about a refund request; this does not affect any rights you have by law.

No. On Mobile, Reception and Scale, your included forwarding minutes are only used when we forward a call to a mobile or landline. Calls you answer in the LineHQ app or on a desk phone never use them, so answering in the app makes your minutes last. Calls to an 0800 number are charged as 0800 calls however they’re answered. On Pay As You Go, calls you answer in the LineHQ app or on a desk phone cost 2p a minute from calling credit from 19 November 2026.

Calls beyond your plan’s included forwarding minutes are billed from calling credit, typically at 5p per minute. 0800/freephone calls use their own smaller allowance first, then bill at the freephone rate. Your calls keep working while calling credit is available, and every call is itemised to the penny.

Yes. Professional Calling access is included on Mobile, Reception and Scale, on monthly and annual plans, with no separate access fee. It is not self-serve on Pay As You Go. Outbound calls are 5p/min from calling credit and do not use included inbound forwarding minutes.

Yes. CRM Sync supports HubSpot, Zoho CRM and Pipedrive. Scale includes one connection; on Mobile and Reception, and for extra connections, it is a paid add-on per connection. It logs calls and voicemails with their AI summaries to matched CRM records, linking back to LineHQ for the recording.

Yes. The annual total and saving are shown with each plan. You pay the year in advance. Included usage allowances still reset monthly. Upgrading or downgrading keeps your existing billing interval; contact support if you want to change between monthly and annual billing.

The comparison table shows each plan’s allowance and per-minute rate after that allowance. Transcription uses included plan minutes first, then eligible purchased transcription bundles, then calling credit. AI summaries are free. Voicemail has its own allowance and rate; freephone charges are separate.

Some Pay As You Go accounts with no positive calling-credit balance can convert eligible, completely unused paid transcription bundles in Billing. The bundle must be unexpired and meet the purchase checks shown there. Included monthly minutes, partly used bundles and promotional minutes are not a general credit-exchange offer.

Cancellation stops the next annual renewal. The plan remains active to the end of the year you have already paid for. The cancellation action does not issue a refund; contact support about a refund request. Any statutory rights still apply.

Yes. Each plan includes one or more UK numbers — one on Pay As You Go and Mobile, two on Reception, and five on Scale. To use more numbers, upgrade to a plan with a larger included allowance. Numbers can be local (020, 0161…), 07 mobile, 0800 freephone or 03/0333 national.