// call forwarding
Call forwarding service, UK
Point your business number wherever you need it. LineHQ forwards inbound calls to your landline, the whole team or — on the £9.99 Mobile plan — your mobile, sequentially or all at once, with time-of-day rules and automatic voicemail fallback when no one picks up.
// the short answer
Call forwarding sends calls from your LineHQ business number to the phones you choose. You can ring one person, several phones in sequence or the whole team at once, then fall back to voicemail-to-email when no one answers. Callers only see your business number, not the mobile or landline behind it.
Last reviewed July 2026
Divert calls to mobile
On the £9.99 Mobile plan, send every business call to your mobile so you never miss one; the £4.99 plan forwards to a landline.
Sequential or simultaneous
Ring one phone first, then the next — or ring everyone at once. Set the ring time for each phone.
Time-of-day rules
Route by opening hours: forward during the day, straight to voicemail-to-email out of hours or at weekends.
Never lose a call
If nobody answers, the caller drops into voicemail and the message lands in your inbox as a secure link.
Frequently asked questions
How does call forwarding work?
When someone calls your LineHQ number, we instantly forward the call over our UK carrier network to the phone (or phones) you’ve configured. The caller only ever sees your business number.
Can I forward calls to more than one phone?
Yes. You can add several forward targets and choose whether they ring in sequence or all together, with an individual ring time for each.
What happens if I don’t answer?
Unanswered calls fall back to voicemail, and the recording is emailed to you as a secure link so you can follow up quickly.
Can I forward calls only during opening hours?
Yes. LineHQ lets you set time-of-day rules so calls forward to your team during business hours and go straight to voicemail-to-email in the evenings, at weekends or on holidays. Opening-hours schedules can differ by day and wrap past midnight, so out-of-hours callers are always handled without anyone being disturbed.
Does the caller see my real mobile number?
No. When LineHQ forwards a call, the caller only ever sees your business number — your personal mobile stays private. The call rings the phone you forward to as normal, but your own number is never revealed, so you can keep your work and personal identities separate.
Can I change where my calls forward at any time?
Yes. Forwarding is configured entirely in the online dashboard, so you can change the target phone, ring order, ring times or opening-hours rules whenever you like — the changes take effect on the next call. There’s no engineer, no downtime and no need to touch your handset.
What happens to a forwarded call if my phone is off or engaged?
If the phone you forward to is switched off, busy or simply not answered within the ring time you’ve set, LineHQ moves the caller on to the next phone in your ring order, or to voicemail. The message is then emailed to you as a secure link so you can follow it up.
Ready when you are
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