LineHQ Pulse is an optional browser extension for LineHQ customers. It is a thin client for your own LineHQ account: you sign in with your LineHQ login, it talks only to the LineHQ API, and it stores nothing off your device. It contains no analytics, no tracking, and no third-party code.
What it stores on your device
All of the following is kept in your browser's local extension storage (chrome.storage.local)
and never leaves your device:
- The sign-in session LineHQ gives the extension when you sign in, used to authenticate to your account. Your password is sent only to LineHQ to sign in, and is never stored.
- Your preferences — notification toggles, quiet hours, poll interval, theme.
- Which call-backs you've ticked off, and small bookkeeping so the same alert isn't shown twice.
What it accesses
Once you've signed in, the extension calls the LineHQ REST API on linehq.co.uk to show you
your own data: your recent calls (including the AI summary, sentiment and action items where they
exist), your notifications, and your calling credit balance. When you switch on the optional real-time
feature, it also opens a secure WebSocket to LineHQ so alerts arrive instantly. It does not read
any other website, and it injects no scripts into pages you visit.
Full call transcript text is never retrieved by the extension — only the short AI summary is exposed by the API, matching how LineHQ handles recordings elsewhere.
What it never does
- Send your data to any third party, advertiser or analytics service.
- Track your browsing, or run on websites other than LineHQ.
- Store your data on any server — everything stays in your account and on your device.
Why it asks for each permission
- Storage — to keep your sign-in session and preferences on your device.
- Alarms — to check for new call activity on a schedule in the background.
- Notifications — to show desktop alerts for missed calls, voicemails and unhappy/urgent callers.
- Access to
linehq.co.uk— to call your LineHQ API. This is the only site the extension talks to.
Removing your data
Click Sign out in the extension's settings to end its session, or remove the extension from your browser to erase everything it has stored. If you manage API keys in LineHQ, the session is also listed on that page, under the browser it signed in from, and can be ended there.
Controller & contact
The extension processes your account data on your instruction; how LineHQ handles that data on the platform is covered by our Privacy Policy. For any question about the extension, reach us through our contact form.