// crm integrations
CRM integrations for business calls
Your phone system should not leave the customer record half-empty. Connect LineHQ to HubSpot, Zoho CRM or Pipedrive so calls, voicemails and summaries are logged where your team already works.
// the short answer
LineHQ CRM Sync connects your business phone line to HubSpot, Zoho CRM or Pipedrive. It matches callers by phone number, logs call activity on the right contact, adds secure LineHQ links to recordings and transcripts, and can show trusted caller names in the dashboard and mobile app.
Last reviewed July 2026
HubSpot, Zoho & Pipedrive
Connect a supported CRM, choose the LineHQ numbers to sync, and keep phone activity tied to the customer records your team already uses.
Calls on the timeline
Inbound calls, voicemails and receptionist messages can be logged with outcome, duration, notes and secure links back to LineHQ.
Caller names on screen
When LineHQ has a trusted CRM match, the dashboard and mobile app can show the customer name instead of only the phone number.
Private recordings stay private
Recordings and transcripts stay protected in LineHQ; the CRM receives useful metadata and links, not raw audio files by email.
CRM Sync vs manual call notes
| LineHQ CRM Sync | Manual logging | |
|---|---|---|
| Supported CRMs | HubSpot, Zoho CRM and Pipedrive | Whatever someone remembers to update |
| Contact matching | Matches by caller number and stores the result on the call | Staff search and paste details by hand |
| Call activity | Outcome, duration, timestamps and notes can be posted automatically | Often missing after busy periods |
| Recordings & transcripts | Secure LineHQ links stay attached to the activity | Links are easy to forget or send insecurely |
| AI summaries | Summary and action items can travel with the call record | Someone has to replay the call and type notes |
| Caller screen-pop | Trusted matches can show the customer name in LineHQ | The team sees only a number until someone checks |
CRM Sync is an owner-managed add-on. Owners connect the CRM, choose which numbers sync, and control how unmatched callers are handled.
Frequently asked questions
Which CRMs does LineHQ support?
LineHQ currently supports HubSpot, Zoho CRM and Pipedrive for CRM Sync. Owners connect the provider from the LineHQ dashboard and choose which numbers should send call activity to the CRM.
What does LineHQ send to the CRM?
LineHQ can send call metadata such as caller number, direction, outcome, duration, timestamps, voicemail status, secure call links, recording links, transcript links and AI summaries where available. Recordings remain protected inside LineHQ rather than being emailed as audio files.
Will the caller name show in LineHQ?
Yes, when LineHQ has a trusted CRM match for the caller number. The dashboard, mobile app, realtime events and API can then show the customer name and contact link. If there is no safe match, LineHQ shows the phone number only.
Can LineHQ create new CRM contacts?
Owners can decide how unmatched callers should be handled. The safer default is to log confidently matched calls first, then enable contact creation only when the team wants that workflow.
How much is CRM Sync?
CRM Sync is a paid add-on available from Mobile upward. The live dashboard shows the current add-on price before you subscribe, so owners can confirm the cost before switching it on.
Can I connect more than one CRM?
Yes. Each supported CRM connection is managed from the LineHQ dashboard, so an owner can connect the provider they use and choose the numbers that should sync.
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