// voicemail to email
Voicemail to email service
Turn missed calls into follow-ups. When a caller leaves a message, LineHQ emails you a secure link the instant they hang up — with optional transcription so you can read the gist before you even listen.
// the short answer
Voicemail-to-email sends a missed-call notification to your inbox with a secure link to the voicemail. The audio stays on LineHQ rather than being attached to the email, and optional transcription can turn the message into text. It helps teams respond quickly when a call is missed or arrives outside business hours.
Last reviewed July 2026
Messages in your inbox
Every voicemail arrives by email as a secure link the moment it’s left, so you can act on it straight away.
Optional transcription
Add a written preview of each message so you can triage voicemails at a glance without playing the audio.
Secure by design
The full message stays on-platform behind a secure link — never sent as an attachment — in line with UK GDPR.
Works with your hours
Pair with time-of-day rules so out-of-hours calls go straight to voicemail-to-email and nothing slips through.
Free tool
Frequently asked questions
How does voicemail to email work?
When a caller leaves a message on your LineHQ number, we email you immediately with a secure link to listen. You can also enable a text preview or full transcription of the message.
Is the voicemail audio attached to the email?
No. For security and GDPR, the email contains a secure link to the message in your dashboard rather than an audio attachment.
Can I get voicemails transcribed?
Yes — automatic voicemail transcription is available as a metered add-on, giving you a readable version of each message alongside the recording.
Does the voicemail email tell me who called?
Yes. Each voicemail-to-email notification includes the caller’s number, the number they rang and the time of the message, plus a secure link to listen. If you’ve enabled transcription, a written preview is included too, so you can judge how urgent a message is before you play the audio.
Can different team members be alerted to voicemails?
Yes. Voicemail notifications go to the users on your account, so your team is alerted to the messages left on the numbers they handle. Combined with per-number routing and opening-hours rules, you can make sure after-hours calls drop to voicemail and the right people are emailed the moment a message is left.
Is voicemail-to-email included or an add-on?
Voicemail-to-email is included on every LineHQ package from £4.99 a month — there’s no extra charge to receive messages by email as a secure link. The only optional extra is transcription, a metered add-on that turns each voicemail into readable text alongside the recording.
Why is a secure link safer than a voicemail attachment?
LineHQ never emails the recording itself. Instead the message stays on our UK platform and the email carries a secure link that only your account can open. Because voicemail can contain personal data, keeping the audio off email attachments reduces the risk of it being forwarded or intercepted, in line with UK GDPR.
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