Phone system for small teams

Yes. A LineHQ number can ring your whole team simultaneously, so every configured phone rings together and whoever is free answers first. You can also ring them one after another in a set order, and you set how long each phone rings before the call moves on. It works across the mobiles and phones your team already own — there are no desk phones to buy.

A ring group rings several phones all at once, so the first free person answers — good when speed matters and anyone can take the call. A hunt group rings phones one after another in an order you set, moving on if each isn’t answered in time — good when you want a first point of contact before it falls back to others. LineHQ does both; you choose per number.

Yes. From the £19.99 package upward you can add a virtual receptionist that answers with a greeting and a simple “press 1 for Sales, 2 for Support” menu, then routes each choice to a different phone or ring group. It’s a single-level menu, kept in step with your departments, so a small clinic or agency can send callers to the right people without an operator.

You set time-of-day rules per number. During opening hours calls ring your team — together or in turn — and outside them they go straight to voicemail-to-email, or to a different receptionist menu, so nobody is disturbed after they’ve clocked off. Schedules can differ by day and wrap past midnight, so evenings, weekends and holidays are always handled without anyone manning the phone.

LineHQ scales from one person to a small team on a single account. You can add team members, build ring and hunt groups, and run more than one number — say a sales line and a support line — each with its own routing. Billing stays on one prepaid wallet for the whole account, and there are no per-seat handset licences because it rings phones people already own.

A three-person clinic could put one number on its website that rings reception and the practice manager together during opening hours. Miss it, and the caller drops to voicemail-to-email so a callback can be arranged. Out of hours, a receptionist greeting explains the hours and takes a message. Add a press-1 menu — reception, accounts, prescriptions — and each option rings the right phone, all from the £19.99 tier.

No. LineHQ is a cloud phone system, so there’s no PBX box to install and no desk phones to buy — it rings the mobiles and phones your team already uses. You add members, set up ring groups and menus, and manage everything from the dashboard. That keeps a small agency, clinic or studio running a proper multi-phone setup with no hardware and no contract.