// call analytics
Business call analytics
Know what your phone is actually doing. LineHQ turns every call into data — busy hours, missed calls, answer rates and call volumes — on a live dashboard you can filter, with a one-click CSV export when you want the raw numbers in your own tools.
// the short answer
LineHQ call analytics show how your business line is performing: call volume, busy times, missed calls, answer rates and a filterable call log. You can review outcomes, costs, recordings and transcripts, then export the raw data as CSV. The reporting is included with every LineHQ number.
Last reviewed July 2026
Answer rates & missed calls
See how many calls you’re answering, how many slip to voicemail, and when — so you can staff the phone when it matters.
Busy-hour insight
Spot your peak call times across the day and week and route the team to match.
Live call log
Every call lands in a filterable history — number, direction, outcome, cost, recording and transcript status — updating as calls happen.
CSV export
Pull the raw call data into a spreadsheet or your own reporting in a single click.
Frequently asked questions
What call analytics does LineHQ show?
Your dashboard reports call volumes, busy hours, answer rates and missed calls, alongside a filterable live call log of every call — its number, direction, outcome, duration, cost and whether it was recorded or transcribed.
Can I export my call data?
Yes. You can export your call log to CSV in one click, so you can analyse it in a spreadsheet or feed it into your own reporting tools.
Is analytics an extra cost?
No — the analytics dashboard, live call log and CSV export are included on every package from £4.99/mo.
Does the call log show missed and answered calls?
Yes. Every call appears in a filterable live log showing its number, direction, outcome — answered, missed or sent to voicemail — duration, cost and whether it was recorded or transcribed. Alongside it, the analytics dashboard rolls those calls up into answer rates, missed-call counts and busy-hour trends.
Can I see which hours or days are busiest?
Yes. The analytics dashboard highlights your peak call times across the day and week, so you can staff the phone when it matters and route the team to match demand. Pairing that insight with opening-hours rules helps make sure busy periods are covered and quiet ones drop to voicemail.
Can I export my call data to a spreadsheet?
Yes. You can export your call log to CSV in a single click, so you can analyse the raw data in a spreadsheet or feed it into your own reporting and CRM tools. The export includes each call’s number, direction, outcome, duration and cost.
Do I need to set anything up to get call analytics?
No. Analytics and the live call log work automatically on every LineHQ number from the first call — there’s nothing to configure and no extra charge. You get the same reporting, busy-hour insight and CSV export whether you’re on the entry package or a larger plan.
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