// ai call answering
AI call answering for UK business
Let the calls answer, sort and write themselves up. LineHQ greets callers with a virtual receptionist, and — when you transcribe a call or voicemail — writes a free AI summary of it: the gist, the caller’s mood, how urgent it is and the action items. It all runs in-house on our own UK servers: your calls are never sent to a third-party AI service. Transcription is available on every plan, with included minutes from Mobile up.
// the short answer
LineHQ combines automated call answering with transcription and local AI summaries. The virtual receptionist greets and routes callers; when a call or voicemail is transcribed, LineHQ summarises the gist, sentiment, urgency and actions on UK infrastructure. The summary itself is free; transcription minutes follow your package allowance and overage rules.
Last reviewed September 2026
Answered automatically
A virtual receptionist greets callers in your name and routes them with press-1 department menus — no operator needed.
Written up for you
Transcribe a call or voicemail and our AI turns it into the gist, the caller’s mood, how urgent it is and the action items — automatically once the transcript exists.
Free AI summaries
Summaries are included on every package and never debit your balance — you only pay for transcription minutes beyond your allowance.
In-house, on UK servers
Transcription and summarisation run on our own UK infrastructure. Your call audio and transcripts are never sent to a third-party AI provider.
Message slips become job requests
On Reception and Scale, enable job capture to turn a transcribed receptionist message into a structured request for your team. Review the details before agreeing any appointment.
Frequently asked questions
What does AI call answering actually do?
It combines three things: a virtual receptionist that greets and routes callers automatically, transcription that turns the call or voicemail into text, and an AI summary that pulls out the gist, sentiment, urgency and action items — so you know what happened without replaying the call.
Is my call data sent to a third-party AI like ChatGPT?
No. Transcription and AI summaries are processed in-house on our own UK-based servers. Your call audio, transcripts and summaries are never sent to a third-party AI provider and are never used to train external models.
Does the AI summary cost extra?
The summaries themselves are free on every package and never touch your calling credit. Transcription minutes use your plan allowance first, then calling credit; Mobile and above include a monthly allowance, and Pay As You Go transcribes on demand.
Does AI call answering replace a human receptionist?
It automates the greeting and routing a receptionist would do — answering every call instantly, offering a press-1 menu and sending each caller to the right person — but it doesn’t hold a conversation. Live callers still speak to your team; the AI’s job is to greet, route, transcribe and summarise, so your people only handle the calls meant for them.
How accurate are the AI call summaries?
Each summary is generated from the call’s transcript and distils it into the gist, the caller’s mood, how urgent it is and the action items. It’s designed to give you a fast, reliable overview so you know what happened without replaying the call, with the full transcript always available in your dashboard if you want the exact wording.
Is call transcription available on every plan?
Yes. Transcription is available on every LineHQ package, with included minutes from the Mobile plan upward and a small per-minute rate beyond your allowance. The AI summary written from each transcript is free on every plan and never uses your calling credit — you only pay for the transcription minutes themselves.
Where is my call data processed?
In-house, on LineHQ’s own UK-based servers. Transcription and AI summarisation never leave our infrastructure — your call audio, transcripts and summaries are never sent to a third-party AI provider such as a public chatbot, and they’re never used to train external models. LineHQ is a UK company, so your data stays under UK data-protection law.
Can a receptionist message become a job request?
Yes. Reception and Scale include structured job capture when it is enabled on the receptionist. Once a message slip is transcribed, LineHQ can extract the request details for your team to review and manage. This is not a live conversational receptionist and does not confirm a booking or promise a time to the caller.
Can the caller receive an acknowledgement text?
Where job-capture SMS confirmation is enabled and the account has a suitable messaging-ready number, LineHQ can send an acknowledgement that the request was received. Sending requires SMS eligibility and funding and uses the normal per-segment charge. It is not a booking confirmation or a free unlimited texting service.
Where can my team follow up a job request?
Use the job-request controls in LineHQ and supported Telegram or mobile notification actions. A request still needs a person to check the details and agree the next step with the caller. Available mobile controls depend on the installed app version.
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