// mobile softphone
Download the LineHQ Android app
Use the LineHQ app when you want your business line to ring over data, create a mobile app device, and keep calls, texts and recordings close to hand while you are signed in.
Answer in the app and your forwarding minutes last longer: on Mobile, Reception and Scale, calls you answer in the LineHQ app don’t use them.
// on an iPhone?
The LineHQ iPhone app is in beta. Join it through TestFlight, Apple's app for trying apps before release, then sign in with your LineHQ account.
Join the iPhone betaHave an iPhone? The LineHQ iPhone app is in beta: open testflight.apple.com/join/AWRkk43N on your iPhone to join.
The app's "Calling on this phone" screen — ready for calls, your extension, and the ring-this-app switch.
Install
Download from Google Play on the phone you want to use with LineHQ.
Sign in
Use your LineHQ account, then create or connect a mobile app device.
Route calls
Turn on app ringing from Devices, or add the device as a routing target.
More than a ringing app
Keep business activity close while you are away from your desk. Available controls depend on your installed app version, account permissions and package. The web dashboard remains available for setup and account management.
Calls and their context
Review call history and available recordings, transcripts and AI summaries. Recording is optional, transcription follows your allowance and usage rates, and retained history depends on your package.
Recording, retention and Privacy ModeBusiness texts
Read and reply to customer texts where messaging is enabled for your number and account. Sending is billed per segment, separately from included voice minutes. Check the dashboard if a messaging control is not available in your app version.
SMS requirements and chargesCall customers back
Incoming app ringing does not automatically enable outbound calling. Professional Calling access is included on Mobile, Reception and Scale. Eligible UK outbound calls cost 5p per billed whole minute from calling credit and never use your forwarding minutes. Device setup, account checks and an eligible caller ID still apply. Verified externally held numbers do not move their incoming service to LineHQ.
Outbound calling and verified caller IDFollow up after a message
On an eligible receptionist plan, job capture can turn a transcribed message slip into a request for your team. Supported mobile notifications and follow-up controls help you review it; it is not a live conversational receptionist or an automatic diary booking.
Job capture and receptionist setupBefore relying on app calls
Complete the setup shown in Devices, allow the required microphone and notification permissions, and test an incoming call over your usual connection. Account verification may be required for some actions. LineHQ does not support 999 or 112 emergency calls; keep another suitable phone service available.
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