Call recording for small business

Businesses can record calls provided callers are informed and the recordings are handled in line with UK GDPR. LineHQ plays an automatic consent announcement and stores recordings securely. See our Call Recording Policy for the detail.

Recordings are held on secure UK-based infrastructure and are only accessible through your dashboard. They’re never emailed as attachments, and each package has its own retention window.

Yes — recording is configured per number, so you can enable it only on the lines where it’s appropriate.

Yes — informing callers is the simplest way to record lawfully in the UK, and LineHQ does it for you. When recording is enabled on a number, an automatic consent announcement is played to the caller before the conversation, so you meet UK GDPR expectations without having to say it yourself on every call.

You control retention per package. Recordings are stored securely on UK infrastructure for the window set on your plan, and older files are pruned automatically once that period passes, so you keep only what you need. Recordings play back in your dashboard and are never sent out as email attachments.

Yes. Recordings play back securely in your LineHQ dashboard and can be downloaded when you need to keep a copy or share it with a colleague. Because the audio may contain personal data, it’s served through your account rather than emailed as an attachment, keeping it aligned with UK GDPR.

Yes. Any recording or voicemail can be transcribed into text as a metered add-on, and LineHQ then writes a free AI summary of it — the gist, sentiment, urgency and action items. Transcription and summarisation run in-house on our own UK servers, so your call audio is never sent to a third-party AI service.