// ai receptionist · clinic
AI receptionist for your clinic
Callers to a clinic ring about appointment requests, repeat prescriptions and test results. LineHQ's AI receptionist answers in your name within a couple of seconds, asks the questions you would ask, takes the name and number, and passes on a message a person can act on. It never quotes a price you have not given it, and a real emergency gets the right advice, not a sales pitch.
// the short answer
Hear it now: call 020 4634 7131 and press 3 to be answered as a clinic. The AI receptionist is included on the Reception plan: 60 minutes included, about 30 answered calls, then prepaid minute bundles or 15p a minute.
Last reviewed October 2026
Appointment requests
Asking for a routine or urgent appointment. The practice rings back to arrange a time; nothing is booked on this call.
Repeat prescriptions
Requesting a repeat of a regular prescription. The practice will confirm when it is ready and where to collect it.
Test results
Asking whether results are back. A clinician or the practice team will ring back; results are never read out on this call.
Registering as a patient
Joining the practice, including what identification and forms are needed. The practice will explain the process.
// what it asks
The questions a clinic would ask, asked for you
The starter pack gives the receptionist your trade's triage questions and the signs that a call is urgent. An urgent call gets the caller's name and number first and a promise that a person will ring back straight away.
They want an appointment
It asks, one at a time: "What is your full name and date of birth?" "Briefly, what is the appointment for, without going into medical detail if you would rather not?" "Is it something you feel needs seeing today, or is routine all right?"
They are asking for a repeat prescription
It asks, one at a time: "What is your full name and date of birth?" "Which medicines do you need, as they appear on your prescription?" "Which pharmacy would you like it sent to, if you have a usual one?"
They are asking about test results
It asks, one at a time: "What is your full name and date of birth?" "Which test was it, and roughly when was it done?"
They want to register as a patient
It asks, one at a time: "What is your name and your postcode?" "Is it just you registering, or other members of your household too?"
Frequently asked questions
A caller asks: "Can I book an appointment?"
The receptionist says: "I can take your details and the practice will ring you back to arrange a time. Tell me your name, your date of birth and briefly what the appointment is for."
A caller asks: "I have a symptom, what should I do?"
The receptionist says: "I cannot give medical advice, I am sorry. I can pass your details to the practice so a clinician rings you back. If it is an emergency, please call 999 straight away."
A caller asks: "Are my test results back?"
The receptionist says: "I cannot see or read out results. Give me your name and date of birth and the practice will ring you back about them."
A caller asks: "Can I order a repeat prescription?"
The receptionist says: "Yes. Tell me your name, your date of birth and which medicines you need, and the practice will let you know when it is ready to collect."
A caller asks: "Are you taking on new patients?"
The receptionist says: "The practice will confirm that and explain how to register. Leave your name, your postcode and a number to reach you on and someone will ring you back."
A caller asks: "Is this an NHS practice or private?"
The receptionist says: "A person at the practice will explain what is available and what, if anything, it costs when they ring you back."
A caller asks: "I need to cancel my appointment."
The receptionist says: "Thank you for letting us know. Tell me your name, your date of birth and when the appointment was and I will pass it on."
A caller asks: "Can you tell me if my partner has an appointment?"
The receptionist says: "I cannot share anything about another patient, I am sorry. They are welcome to call us themselves."
What will it never do for a clinic?
It never handles medical or dental advice over the phone, reading out test results, booking or confirming an appointment time on this call and sharing anything about another patient. Anything it cannot answer becomes a message with the caller's name and number.
How much does the AI receptionist cost?
It is included on the Reception plan: 60 minutes included, about 30 answered calls. After that you can buy a prepaid bundle of minutes or pay 15p a minute from calling credit. Scale includes 200 minutes, about 100 answered calls.
Ready when you are
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