// ai receptionist · housing provider & supported housing
AI receptionist for your housing provider & supported housing
Callers to a housing provider & supported housing ring about emergency and short-term housing, supported housing and applying for a home. LineHQ's AI receptionist answers in your name within a couple of seconds, asks the questions you would ask, takes the name and number, and passes on a message a person can act on. It never quotes a price you have not given it, and a real emergency gets the right advice, not a sales pitch.
// the short answer
Hear it now: call 020 4634 7131 and press 9 to be answered by one of our demo businesses at random, a housing provider & supported housing among them. The AI receptionist is included on the Reception plan: 60 minutes included, about 30 answered calls, then prepaid minute bundles or 15p a minute.
Last reviewed October 2026
Emergency and short-term housing
Help for people who are homeless or about to lose their home. We take your details and a person rings you back about what may be available.
Supported housing
Housing with support from staff, for people who need help to live independently, such as young people, people leaving care and people recovering from illness or addiction.
Applying for a home
Whether you may be eligible, how to apply and what happens next. A person goes through your circumstances with you.
Referrals from professionals
Housing officers, social workers, support workers, probation and hospital teams referring someone for a place.
// what it asks
The questions a housing provider & supported housing would ask, asked for you
The starter pack gives the receptionist your trade's triage questions and the signs that a call is urgent. An urgent call gets the caller's name and number first and a promise that a person will ring back straight away.
They need somewhere to live themselves, or are about to lose their home
It asks, one at a time: "When do you have to leave where you are staying now?" "Which area do you need housing in?" "Is anyone moving with you, such as children or a partner?"
They are fleeing abuse, or are afraid of someone they live with
It asks, one at a time: "Are you somewhere you can talk safely right now?" "Is it safe for us to ring you back on this number, and to leave a message?" "Are there any children with you?"
A professional, such as a support worker or social worker, is referring someone
It asks, one at a time: "What is your name, your organisation and your role?" "Has the person agreed to the referral, and what is their first name?" "What kind of housing or support do they need, and by when?"
A resident of one of our homes is reporting a repair, such as no heating or a leak
It asks, one at a time: "Which of our homes do you live in?" "What is the problem, and is anything leaking, or are you without heating, hot water or power?" "Is it safe for now, and when can someone get in?"
Frequently asked questions
A caller asks: "I have nowhere to stay tonight. Can you help?"
The receptionist says: "I am sorry you are in this situation. Tell me your name, the area you need housing in and the best number to reach you on, and I will pass it to the team as urgent. Your local council housing team can also help, including out of hours."
A caller asks: "Do you have any rooms available?"
The receptionist says: "A person will check what is available and whether it would suit you. Tell me your name, the best number to reach you on and a little about what you need, and they will ring you back."
A caller asks: "Am I eligible for housing with you?"
The receptionist says: "That depends on your circumstances, so a person will go through it with you. Tell me roughly what has happened, the area you need housing in and whether you get any benefits, such as Universal Credit, and they will ring you back."
A caller asks: "How do I refer someone to you?"
The receptionist says: "Tell me your name, your organisation and role, the best number to reach you on, and the first name of the person you are referring if they have agreed. A person will ring you back to take the referral."
A caller asks: "How much is the rent, and will housing benefit cover it?"
The receptionist says: "A person will explain the rent and any service charge, and how housing benefit or Universal Credit can help with it, when they ring you back."
A caller asks: "I need to report a repair."
The receptionist says: "Tell me which of our homes you live in, what the problem is and whether anything is leaking or you are without heating, hot water or power, and a person will arrange it. Urgent repairs are dealt with first."
A caller asks: "My heating or hot water is not working."
The receptionist says: "I am sorry to hear that. Tell me which of our homes you live in, whether you have any heating or hot water at all, and the best number to reach you on, and I will pass it to the team as urgent."
A caller asks: "Can I speak to my support worker?"
The receptionist says: "I can take a message for them. Tell me your name, which of our homes you live in and what it is about, and they will ring you back."
What will it never do for a housing provider & supported housing?
It never handles promising a room or a place on this call, saying whether someone is eligible, saying whether someone lives with us, or where any of our homes are, benefits or legal advice over the phone and taking a rent payment over the phone. Anything it cannot answer becomes a message with the caller's name and number.
How much does the AI receptionist cost?
It is included on the Reception plan: 60 minutes included, about 30 answered calls. After that you can buy a prepaid bundle of minutes or pay 15p a minute from calling credit. Scale includes 200 minutes, about 100 answered calls.
Ready when you are
Set up a professional UK line in minutes. From £4.99/mo, no contract, cancel anytime.