// remote teams
Virtual phone system for remote teams
A remote team does not need to share an office to share one professional business number. Route calls to the people on shift, ring everyone or use a set order, and leave a clear record when nobody is available.
// the short answer
A virtual phone system gives a remote team one UK business number without tying calls to an office. LineHQ can ring multiple mobiles or phones, use time-of-day rules and fall back to voicemail-to-email, so callers reach the team without seeing anyone’s personal number.
Last reviewed October 2026
One public number
Customers call one number while the team answers wherever they are working.
Route by availability
Ring the whole team at once or in a chosen sequence, with individual ring times.
Respect working hours
Use opening-hours rules and voicemail fallback instead of leaving calls to ring unanswered.
Keep handovers clear
Voicemail-to-email and optional recording give the next person enough context to follow up.
// remote call handling
Set up a shared number without a shared office
Keep the public number stable, then make the call path reflect who is working and what the caller needs.
Create the shared number
Choose a local, 03, 0800 or mobile number that fits how customers find your business.
Choose simultaneous or sequential ringing
Ring everyone together for speed, or use an ordered hunt for clearer ownership.
Set clear out-of-hours handling
Route to voicemail-to-email or a receptionist message outside agreed coverage hours.
Review missed calls
Use the dashboard and secure voicemail links to make sure callbacks do not fall between team members.
Frequently asked questions
How do virtual phone systems work for remote teams?
A customer calls one business number. LineHQ forwards that call to the people and phones you configure, wherever they are based. You can ring people at the same time or in order, apply hours and use voicemail-to-email when no one answers.
Can a remote team share one phone number?
Yes. One LineHQ number can ring several phones. Each person can answer on their existing mobile or phone, while the customer sees the same business number throughout.
Do remote workers need special handsets?
No. Basic forwarding works with the phones they already have. The LineHQ Android app, SIP apps and compatible desk phones are optional when a team wants internet calling or Professional Calling.
Can calls go to different people at different times?
Yes. Set opening hours and forwarding targets in the dashboard, then change the route when a shift, holiday or rota changes. Calls outside those rules can go to voicemail-to-email.
How do we avoid missed calls during handovers?
Use a ring group or a defined hunt order, then make voicemail-to-email the fallback. Optional recording provides a secure call record where it is appropriate and callers have been notified.
Ready when you are
Set up a professional UK line in minutes. From £4.99/mo, no contract, cancel anytime.