// ai receptionist · builder
AI receptionist for your builder business
Callers to a builder business ring about extensions, loft and garage conversions and structural work. LineHQ's AI receptionist answers in your name within a couple of seconds, asks the questions you would ask, takes the name and number, and passes on a message a person can act on. It never quotes a price you have not given it, and a real emergency gets the right advice, not a sales pitch.
// the short answer
The AI receptionist is included on the Reception plan: 60 minutes included, about 30 answered calls, then prepaid minute bundles or 15p a minute. Pick the Builder starter pack on the Knowledge page and it knows your trade's questions before you have typed a word.
Last reviewed October 2026
Extensions
Single and double storey extensions, from the footings to the finished room.
Loft and garage conversions
Turning a loft or a garage into a bedroom, office or living space.
Structural work
Removing walls, fitting steel beams and opening up rooms, with the engineer calculations it needs.
Kitchen and bathroom refurbishment
Stripping out and refitting kitchens and bathrooms, bringing in the other trades as needed.
// what it asks
The questions a builder would ask, asked for you
The starter pack gives the receptionist your trade's triage questions and the signs that a call is urgent. An urgent call gets the caller's name and number first and a promise that a person will ring back straight away.
They want an extension or a conversion
It asks, one at a time: "What would you like to build, and what will the space be used for?" "Do you already have plans or drawings?" "Is it a house or a flat, and roughly how old is it?"
They want a wall removed or a room opened up
It asks, one at a time: "Is it an internal wall, or an outside wall?" "Do you know if the wall is load-bearing?" "Has a structural engineer looked at it?"
They want a kitchen or bathroom refitted
It asks, one at a time: "Is it a complete strip out and refit, or part of the room?" "Have you chosen the units or fittings yet?" "Does the layout stay the same, or are things moving?"
They want a driveway, patio or garden wall
It asks, one at a time: "Roughly how big is the area?" "What finish are you thinking of, such as block paving, slabs or concrete?" "Is there an existing surface that needs taking up?"
Frequently asked questions
A caller asks: "Can you give me a price over the phone?"
The receptionist says: "Not for building work. We need to see the property and understand what you want before we can give a firm price. A person will arrange a visit to quote."
A caller asks: "Do I need planning permission?"
The receptionist says: "It depends on what you want to do and where you live. Some work is allowed without it. A person will tell you what applies once they have seen the job."
A caller asks: "Do you deal with building control?"
The receptionist says: "Yes, we arrange the building control inspections for the work we do and make sure the paperwork is completed at the end."
A caller asks: "Do you have an architect, or do I need my own?"
The receptionist says: "Either works. If you already have drawings, we will quote from them. If not, a person can talk you through getting plans drawn up."
A caller asks: "How long will the work take?"
The receptionist says: "That depends on the size of the job and the weather. A person will give you a realistic timescale with the quote."
A caller asks: "Are you insured?"
The receptionist says: "Yes, we are fully insured for the work we do, and a person can send you the details if you would like them."
A caller asks: "Do you do small jobs?"
The receptionist says: "Yes, repairs and small jobs are welcome as well as extensions. Tell me what needs doing and a person will come back to you."
A caller asks: "Can I stay in the house while the work is done?"
The receptionist says: "Usually, yes. A person will talk through how the work is staged so you can plan around it."
What will it never do for a builder?
It never handles drawing up architectural plans, gas work, which needs a registered gas engineer, roofing on its own, unless it is part of a bigger job and painting and decorating on its own. Anything it cannot answer becomes a message with the caller's name and number.
How much does the AI receptionist cost?
It is included on the Reception plan: 60 minutes included, about 30 answered calls. After that you can buy a prepaid bundle of minutes or pay 15p a minute from calling credit. Scale includes 200 minutes, about 100 answered calls.
Ready when you are
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