// ai receptionist · charity & non-profit
AI receptionist for your charity & non-profit
Callers to a charity & non-profit ring about asking for help or support, referrals and volunteering. LineHQ's AI receptionist answers in your name within a couple of seconds, asks the questions you would ask, takes the name and number, and passes on a message a person can act on. It never quotes a price you have not given it, and a real emergency gets the right advice, not a sales pitch.
// the short answer
The AI receptionist is included on the Reception plan: 60 minutes included, about 30 answered calls, then prepaid minute bundles or 15p a minute. Pick the Charity & non-profit starter pack on the Knowledge page and it knows your trade's questions before you have typed a word.
Last reviewed October 2026
Asking for help or support
Finding out whether we can help you or someone you know, and what happens next.
Referrals
Referring yourself or someone else to our service, including referrals from professionals.
Volunteering
Enquiring about volunteering with us, what roles there are and how to apply.
Donations and fundraising
Giving to the charity, Gift Aid, legacies and raising money for us. The office will explain how.
// what it asks
The questions a charity & non-profit would ask, asked for you
The starter pack gives the receptionist your trade's triage questions and the signs that a call is urgent. An urgent call gets the caller's name and number first and a promise that a person will ring back straight away.
They are asking for help or support for themselves
It asks, one at a time: "Can you tell me a little about what is happening, as much or as little as you like?" "Roughly where do you live?" "What is the best number to reach you on, and is it all right to leave a message?"
They are referring someone else
It asks, one at a time: "What is your name, and are you a family member, a friend or a professional?" "Does the person know you are calling, and have they agreed to be referred?" "What is the best number for a person to ring you back on?"
They want to volunteer
It asks, one at a time: "What kind of volunteering interests you, and how much time could you give?" "Roughly where are you based?"
They want to donate money or fundraise
It asks, one at a time: "Would you like someone from the office to ring you back to explain how to give?" "Is this a one-off gift, regular giving, or a fundraising event?"
Frequently asked questions
A caller asks: "Can you help me?"
The receptionist says: "Quite possibly. Tell me a little about your situation and the best number to reach you on, and a person from the team will ring you back to talk it through."
A caller asks: "Am I eligible for your service?"
The receptionist says: "A person will go through that with you, as it depends on your circumstances. Tell me roughly what you need help with and where you live and they will ring you back."
A caller asks: "How do I refer someone to you?"
The receptionist says: "Give me your name, your role if you are a professional, and the name of the person you are referring if they have agreed, and a person will ring you back."
A caller asks: "How can I donate?"
The receptionist says: "Thank you so much. The office will explain how to give, including online, by post and with Gift Aid. Leave your details and someone will ring you back."
A caller asks: "Can I volunteer with you?"
The receptionist says: "Yes, we would love to hear from you. Tell me a bit about what you would like to do and how much time you have, and the volunteer coordinator will ring you back."
A caller asks: "Do you take donations of clothes or furniture?"
The receptionist says: "Tell me what you have and where you are, and a person will tell you whether we can take it and where to bring it."
A caller asks: "Is the service free?"
The receptionist says: "A person will explain exactly what we offer and what, if anything, it costs when they ring you back."
A caller asks: "Is what I tell you confidential?"
The receptionist says: "Yes. Your details are only shared with the team who will help you, and they will explain how your information is used."
What will it never do for a charity & non-profit?
It never handles confirming whether someone is eligible, taking a donation or card payment over the phone, medical, legal or benefits advice over the phone and giving out details of the people we support. Anything it cannot answer becomes a message with the caller's name and number.
How much does the AI receptionist cost?
It is included on the Reception plan: 60 minutes included, about 30 answered calls. After that you can buy a prepaid bundle of minutes or pay 15p a minute from calling credit. Scale includes 200 minutes, about 100 answered calls.
Ready when you are
Set up a professional UK line in minutes. From £4.99/mo, no contract, cancel anytime.