// ai receptionist · estate & letting agent
AI receptionist for your estate & letting agent
Callers to a estate & letting agent ring about viewing requests, selling your home and letting your property. LineHQ's AI receptionist answers in your name within a couple of seconds, asks the questions you would ask, takes the name and number, and passes on a message a person can act on. It never quotes a price you have not given it, and a real emergency gets the right advice, not a sales pitch.
// the short answer
The AI receptionist is included on the Reception plan: 60 minutes included, about 30 answered calls, then prepaid minute bundles or 15p a minute. Pick the Estate & letting agent starter pack on the Knowledge page and it knows your trade's questions before you have typed a word.
Last reviewed October 2026
Viewing requests
Asking to see a property for sale or to let. We take the address, your details and when suits, and a person confirms the viewing.
Selling your home
Arranging a valuation and talking through how we sell. A person rings back to book the visit.
Letting your property
Finding tenants and managing a property for a landlord. A person will explain the options.
Making an offer
Putting forward an offer on a property. We take the details and pass them to the negotiator.
// what it asks
The questions a estate & letting agent would ask, asked for you
The starter pack gives the receptionist your trade's triage questions and the signs that a call is urgent. An urgent call gets the caller's name and number first and a promise that a person will ring back straight away.
They want to view a property
It asks, one at a time: "What is the address of the property you would like to see?" "What is your name, and the best number to reach you on?" "When would suit you to view, and are there days or times that do not work?"
They want to sell or let their property
It asks, one at a time: "What is the address of the property?" "Are you looking to sell or to let it?" "When would suit for someone to come and value it?"
They want to make an offer
It asks, one at a time: "Which property is it, and how much would you like to offer?" "Are you a first-time buyer, do you have a property to sell, or are you buying with cash?" "What is your name and the best number to reach you on?"
A tenant is reporting a repair
It asks, one at a time: "What is the address of the property?" "What is the problem, and is anything leaking, without heating or hot water, or without power?" "Is it safe for now, and when can someone get access?"
Frequently asked questions
A caller asks: "Can I book a viewing?"
The receptionist says: "Yes. Tell me the address of the property, your name, the best number to reach you on and when would suit, and a person will confirm the viewing with you."
A caller asks: "Is the property still available?"
The receptionist says: "A person will confirm that for you. Tell me the address and your details and they will ring you back."
A caller asks: "How much is my house worth?"
The receptionist says: "A valuer needs to see it to say. Tell me the address, your name and when suits and a person will arrange a visit."
A caller asks: "What are your fees for selling or letting?"
The receptionist says: "A person will go through the fees with you when they ring back. Tell me whether you are thinking of selling or letting."
A caller asks: "I want to make an offer."
The receptionist says: "Tell me the address of the property, the amount you would like to offer, your name and your position, such as whether you have a property to sell. The negotiator will ring you back."
A caller asks: "My boiler has stopped working."
The receptionist says: "I am sorry to hear that. Tell me the address, whether you have any heating or hot water at all, and the best number to reach you, and a person will arrange a repair as a priority."
A caller asks: "When will I get my deposit back?"
The receptionist says: "A person will check where your deposit is and ring you back. Tell me the address and the date you moved out."
A caller asks: "Can I speak to the negotiator dealing with my sale?"
The receptionist says: "I can take a message and they will ring you back. Tell me your name and the address of the property."
What will it never do for a estate & letting agent?
It never handles confirming a viewing time on this call, saying whether an offer has been accepted, valuing a property over the phone and quoting fees. Anything it cannot answer becomes a message with the caller's name and number.
How much does the AI receptionist cost?
It is included on the Reception plan: 60 minutes included, about 30 answered calls. After that you can buy a prepaid bundle of minutes or pay 15p a minute from calling credit. Scale includes 200 minutes, about 100 answered calls.
Ready when you are
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