// ai receptionist · garage & mot
AI receptionist for your garage & mot business
Callers to a garage & mot business ring about mot tests, servicing and diagnostics and warning lights. LineHQ's AI receptionist answers in your name within a couple of seconds, asks the questions you would ask, takes the name and number, and passes on a message a person can act on. It never quotes a price you have not given it, and a real emergency gets the right advice, not a sales pitch.
// the short answer
Hear it now: call 020 4634 7131 and press 5 to be answered as a garage & mot. The AI receptionist is included on the Reception plan: 60 minutes included, about 30 answered calls, then prepaid minute bundles or 15p a minute.
Last reviewed October 2026
MOT tests
The annual MOT test for cars and small vans, with a retest if anything needs fixing.
Servicing
Interim and full services to the manufacturer schedule, keeping your warranty and service history intact.
Diagnostics and warning lights
Reading fault codes and finding the cause of engine, emissions and dashboard warning lights.
Brakes
Checking and replacing pads, discs, shoes and brake fluid.
// what it asks
The questions a garage & mot would ask, asked for you
The starter pack gives the receptionist your trade's triage questions and the signs that a call is urgent. An urgent call gets the caller's name and number first and a promise that a person will ring back straight away.
They want an MOT
It asks, one at a time: "What is the make and model, and when does the current MOT run out?" "Would you like to wait with the car, drop it off, or have it collected?" "Would you like a service done at the same time?"
They want a service
It asks, one at a time: "What is the make, model and roughly the mileage?" "Is it an interim or a full service, or do you want us to follow the manufacturer schedule?" "Is anything else bothering you about the car that we should look at while it is in?"
A warning light has come on
It asks, one at a time: "Which light is it, and what colour, red or amber?" "Is the car driving normally, or has it lost power or started making a noise?" "Did it come on suddenly or has it been on for a while?"
The car is making a noise or driving strangely
It asks, one at a time: "What does the noise sound like, and does it happen when braking, turning, or all the time?" "Does the car pull to one side, or does the steering feel different?" "Is it safe to drive to us, or would you rather we collected it?"
Frequently asked questions
A caller asks: "How much is an MOT?"
The receptionist says: "A person will confirm our MOT price when they ring you back to book it in. Tell me the make and model of the car and when it is due."
A caller asks: "Can I wait while the MOT is done?"
The receptionist says: "Usually, yes. Tell me when you would like to come in and a person will confirm a time you can wait for."
A caller asks: "What happens if my car fails the MOT?"
The receptionist says: "We will tell you exactly what failed and what it would cost to put right before we do anything. If the work is done here, the retest is usually included."
A caller asks: "How early can I get an MOT before it runs out?"
The receptionist says: "Up to a month before the expiry date, less a day, and you keep the same renewal date. Tell me when yours runs out and a person will book it in."
A caller asks: "Do you collect and deliver?"
The receptionist says: "Yes, we can collect your car from home or work and return it when the work is done. Tell me the postcode and a person will confirm it can be arranged."
A caller asks: "Can you tell me what is wrong from the noise I describe?"
The receptionist says: "Not reliably over the phone. Tell me what it is doing and when, and a person will book it in for a look so we can give you a proper answer."
A caller asks: "Do you use genuine parts?"
The receptionist says: "We use quality parts that meet the manufacturer standard, and genuine parts when you ask for them. A person will go through the options when they quote."
A caller asks: "Will servicing here affect my warranty?"
The receptionist says: "No, as long as the service follows the manufacturer schedule and uses parts of the right standard, which ours do. We stamp or update your service record."
What will it never do for a garage & mot?
It never handles roadside breakdown recovery, bodywork, paint and dent repair, motorbikes and lorries and windscreen replacement. Anything it cannot answer becomes a message with the caller's name and number.
How much does the AI receptionist cost?
It is included on the Reception plan: 60 minutes included, about 30 answered calls. After that you can buy a prepaid bundle of minutes or pay 15p a minute from calling credit. Scale includes 200 minutes, about 100 answered calls.
Ready when you are
Set up a professional UK line in minutes. From £4.99/mo, no contract, cancel anytime.