// ai receptionist · gas engineer
AI receptionist for your gas engineer business
Callers to a gas engineer business ring about boiler servicing, boiler repairs and boiler replacement. LineHQ's AI receptionist answers in your name within a couple of seconds, asks the questions you would ask, takes the name and number, and passes on a message a person can act on. It never quotes a price you have not given it, and a real emergency gets the right advice, not a sales pitch.
// the short answer
The AI receptionist is included on the Reception plan: 60 minutes included, about 30 answered calls, then prepaid minute bundles or 15p a minute. Pick the Gas engineer starter pack on the Knowledge page and it knows your trade's questions before you have typed a word.
Last reviewed October 2026
Boiler servicing
The annual service that keeps a gas boiler safe, efficient and within its guarantee.
Boiler repairs
Fault finding and repairs for no heating, no hot water, leaks, noises and fault codes.
Boiler replacement
Removing an old boiler and fitting a new one, with the flue, controls and pipework it needs.
Landlord gas safety certificates
The annual gas safety inspection and certificate landlords must give their tenants.
// what it asks
The questions a gas engineer would ask, asked for you
The starter pack gives the receptionist your trade's triage questions and the signs that a call is urgent. An urgent call gets the caller's name and number first and a promise that a person will ring back straight away.
The boiler has stopped working
It asks, one at a time: "Have you lost the heating, the hot water, or both?" "Is there a fault code or a light showing on the boiler?" "Do you know the make of the boiler?"
They want a boiler service
It asks, one at a time: "Is this for your own home or a rental property?" "When was it last serviced, if you know?" "Do you know the make of the boiler?"
They want a landlord gas safety certificate
It asks, one at a time: "How many gas appliances are in the property, such as a boiler, a cooker or a fire?" "Is the property occupied, and who will let the engineer in?"
They want a new boiler
It asks, one at a time: "Is the current boiler broken, or are you planning ahead?" "Roughly how old is it?" "How many bedrooms and bathrooms does the property have?"
Frequently asked questions
A caller asks: "Are you Gas Safe registered?"
The receptionist says: "Yes, every engineer is registered, and you can ask to see the registration card when they arrive."
A caller asks: "I can smell gas. What should I do?"
The receptionist says: "Please leave the property now and call the gas emergency line, which is free and open any time, day or night. Do not switch anything on or off. Once you are safe, a person here will ring you back."
A caller asks: "Can you give me a price over the phone?"
The receptionist says: "For repairs and new boilers we need to see the job before we can give a firm price. Tell me what you need and a person will come back to you with a quote."
A caller asks: "How long does a boiler service take?"
The receptionist says: "Usually about an hour, depending on the boiler. A person will confirm when they book it in with you."
A caller asks: "How often should a boiler be serviced?"
The receptionist says: "Once a year. Most boiler guarantees depend on it, and it is the best way to catch a fault before winter."
A caller asks: "Do you do landlord certificates?"
The receptionist says: "Yes, we carry out the annual gas safety inspection and issue the certificate landlords need. Tell me how many appliances are in the property and a person will book it in."
A caller asks: "My boiler is showing a fault code. Can you fix it?"
The receptionist says: "Usually, yes. Tell me the make and the code if you can see it, and a person will ring you back to arrange a visit."
A caller asks: "Can you connect my new cooker?"
The receptionist says: "Yes, we connect gas cookers and hobs and carry out the safety checks that go with it. Let me take your details and a person will arrange a time."
What will it never do for a gas engineer?
It never handles oil, solid fuel and electric boilers, gas meters and the supply pipe to the meter, which belong to the gas network, general plumbing such as taps and toilets and electrical work beyond the heating controls. Anything it cannot answer becomes a message with the caller's name and number.
How much does the AI receptionist cost?
It is included on the Reception plan: 60 minutes included, about 30 answered calls. After that you can buy a prepaid bundle of minutes or pay 15p a minute from calling credit. Scale includes 200 minutes, about 100 answered calls.
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