// ai receptionist · roofer
AI receptionist for your roofer business
Callers to a roofer business ring about leak repairs, new roofs and re-roofing and flat roofs. LineHQ's AI receptionist answers in your name within a couple of seconds, asks the questions you would ask, takes the name and number, and passes on a message a person can act on. It never quotes a price you have not given it, and a real emergency gets the right advice, not a sales pitch.
// the short answer
The AI receptionist is included on the Reception plan: 60 minutes included, about 30 answered calls, then prepaid minute bundles or 15p a minute. Pick the Roofer starter pack on the Knowledge page and it knows your trade's questions before you have typed a word.
Last reviewed October 2026
Leak repairs
Finding where the water is getting in and fixing slipped tiles, cracked slates, flashing and valleys.
New roofs and re-roofing
Stripping and replacing tiled and slated roofs, with new battens, felt and insulation where needed.
Flat roofs
Repairing and replacing flat roofs on extensions, garages, dormers and bay windows.
Chimney repairs
Repointing, rebuilding, capping and removing chimney stacks, and replacing the lead flashing.
// what it asks
The questions a roofer would ask, asked for you
The starter pack gives the receptionist your trade's triage questions and the signs that a call is urgent. An urgent call gets the caller's name and number first and a promise that a person will ring back straight away.
The roof is leaking
It asks, one at a time: "Is water coming in now, or only when it rains heavily?" "Where is it showing, such as a ceiling, a wall or in the loft?" "Is it a pitched roof with tiles or slates, or a flat roof?"
There has been storm damage
It asks, one at a time: "What can you see, such as missing tiles, lifted felt or a damaged chimney?" "Is anything hanging loose that could fall?" "Is water coming into the property?"
They want a new roof or a re-roof
It asks, one at a time: "Is it the whole roof, or one side or one part of it?" "Is it tiled or slated, and roughly how old is the property?" "What has prompted it, repeated leaks or a survey?"
They want a flat roof repaired or replaced
It asks, one at a time: "What is it on, such as an extension, a garage or a dormer?" "Is it leaking, pooling water or just old?" "Roughly how big is it?"
Frequently asked questions
A caller asks: "Can you give me a price over the phone?"
The receptionist says: "Not for roofing. Someone needs to look at the roof to see what is wrong before we can give a firm price. Tell me what is happening and a person will arrange a visit."
A caller asks: "Do you charge to come and look?"
The receptionist says: "A person will explain how we charge for a visit when they ring you back."
A caller asks: "How soon can you come out?"
The receptionist says: "That depends on how busy we are and the weather. If water is coming in now, say so and I will treat it as urgent."
A caller asks: "My roof is leaking. Can you fix it?"
The receptionist says: "Yes, leaks are most of what we do. Tell me where the water is showing and when it started, and a person will ring you back."
A caller asks: "Do you work in the rain?"
The receptionist says: "We can make a roof safe in bad weather, but most repairs need a dry spell to be done properly. A person will advise once they know the problem."
A caller asks: "Do you do flat roofs?"
The receptionist says: "Yes, we repair and replace flat roofs on extensions, garages and dormers."
A caller asks: "Can you help with an insurance claim?"
The receptionist says: "Yes, we can inspect the damage, take photographs and give you a written report and quote to send to your insurer."
A caller asks: "Are you insured?"
The receptionist says: "Yes, we are fully insured for working at height, and a person can send you the details if you would like them."
What will it never do for a roofer?
It never handles solar panel installation, loft conversions and structural building work, interior ceiling plastering and decorating after a leak and tree work and removing branches from a roof. Anything it cannot answer becomes a message with the caller's name and number.
How much does the AI receptionist cost?
It is included on the Reception plan: 60 minutes included, about 30 answered calls. After that you can buy a prepaid bundle of minutes or pay 15p a minute from calling credit. Scale includes 200 minutes, about 100 answered calls.
Ready when you are
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