// ai receptionist · solicitor & accountant
AI receptionist for your solicitor & accountant
Callers to a solicitor & accountant ring about new enquiries, existing matters and property and conveyancing. LineHQ's AI receptionist answers in your name within a couple of seconds, asks the questions you would ask, takes the name and number, and passes on a message a person can act on. It never quotes a price you have not given it, and a real emergency gets the right advice, not a sales pitch.
// the short answer
The AI receptionist is included on the Reception plan: 60 minutes included, about 30 answered calls, then prepaid minute bundles or 15p a minute. Pick the Solicitor & accountant starter pack on the Knowledge page and it knows your trade's questions before you have typed a word.
Last reviewed October 2026
New enquiries
A first conversation about a matter you would like help with. We take the outline and the right person rings you back.
Existing matters
An update on work already in progress with the firm. Your usual contact will ring you back.
Property and conveyancing
Buying, selling, remortgaging or leasing property.
Wills, probate and family
Making or updating a will, dealing with an estate, and family matters.
// what it asks
The questions a solicitor & accountant would ask, asked for you
The starter pack gives the receptionist your trade's triage questions and the signs that a call is urgent. An urgent call gets the caller's name and number first and a promise that a person will ring back straight away.
They are a new enquiry
It asks, one at a time: "In a sentence or two, what would you like help with?" "Is there a date or deadline attached to it?" "Are there other people or companies involved, so a person can check there is no conflict of interest?"
They have an existing matter
It asks, one at a time: "What is your name, and who at the firm is dealing with it?" "What would you like them to ring you back about?"
They are asking about fees or costs
It asks, one at a time: "What is the work about, so the right person can explain the fees?" "Would you like someone to ring you back to go through it?"
They want to send documents
It asks, one at a time: "What are the documents, and who at the firm are they for?" "Do they contain originals or anything that must not be posted?"
Frequently asked questions
A caller asks: "How much do you charge?"
The receptionist says: "A person will explain the fees once they understand what you need. Tell me briefly what it is about and the right person will ring you back."
A caller asks: "Do you offer a free first consultation?"
The receptionist says: "A person will explain what the first conversation involves and whether there is a charge. Leave your details and someone will ring you back."
A caller asks: "Can you act for me if you have acted for the other side?"
The receptionist says: "That is a conflict of interest question that a person has to check. Tell me the names involved and someone will explain whether the firm can act."
A caller asks: "Can you give me some quick advice?"
The receptionist says: "I cannot give legal or financial advice, I am sorry. I can take the outline of your question and the right person will ring you back."
A caller asks: "Can I get an update on my case?"
The receptionist says: "Tell me your name, the name of the person dealing with it and roughly what it is about, and they will ring you back with an update."
A caller asks: "How do I send you documents?"
The receptionist says: "The office will explain the safest way to send them, whether by post, in person or securely online. Tell me what you need to send and who it is for."
A caller asks: "When is my tax return due?"
The receptionist says: "A person will confirm your deadlines. Tell me your name and whether it is a personal return or a company one and they will ring you back."
A caller asks: "Do I need to come into the office?"
The receptionist says: "Most things can be done by phone, email or video. If a meeting is needed, a person will arrange it with you."
What will it never do for a solicitor & accountant?
It never handles legal, tax or financial advice over the phone, confirming whether the firm can take on a matter, quoting fees and discussing another client's matter. Anything it cannot answer becomes a message with the caller's name and number.
How much does the AI receptionist cost?
It is included on the Reception plan: 60 minutes included, about 30 answered calls. After that you can buy a prepaid bundle of minutes or pay 15p a minute from calling credit. Scale includes 200 minutes, about 100 answered calls.
Ready when you are
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