// ai receptionist · vet
AI receptionist for your vet
Callers to a vet ring about appointment requests, poorly or injured animals and repeat medication and food. LineHQ's AI receptionist answers in your name within a couple of seconds, asks the questions you would ask, takes the name and number, and passes on a message a person can act on. It never quotes a price you have not given it, and a real emergency gets the right advice, not a sales pitch.
// the short answer
The AI receptionist is included on the Reception plan: 60 minutes included, about 30 answered calls, then prepaid minute bundles or 15p a minute. Pick the Vet starter pack on the Knowledge page and it knows your trade's questions before you have typed a word.
Last reviewed October 2026
Appointment requests
Asking for a consultation, a vaccination or a check-up. The practice rings back to arrange a time; nothing is booked on this call.
Poorly or injured animals
Taking details of what is wrong so the practice can ring back quickly. An animal in danger should go straight to the nearest emergency vet.
Repeat medication and food
Requesting a repeat of a regular medicine or prescription diet. The practice will confirm when it is ready to collect.
Registering a pet
Joining the practice with a new or existing pet, including any records from a previous vet.
// what it asks
The questions a vet would ask, asked for you
The starter pack gives the receptionist your trade's triage questions and the signs that a call is urgent. An urgent call gets the caller's name and number first and a promise that a person will ring back straight away.
Their animal is unwell or injured
It asks, one at a time: "Is the animal breathing normally, able to stand and responding to you right now?" "What kind of animal is it, and what is their name?" "What have you noticed, and when did it start?"
They want an appointment
It asks, one at a time: "What is your name, and what is your pet's name?" "What is the appointment for, such as a check-up, a vaccination or something you are worried about?" "Is it something you feel needs seeing today?"
They are asking for repeat medication or food
It asks, one at a time: "What is your name, and what is your pet's name?" "Which medicine or food do you need, and roughly how much is left?"
They want to register a pet
It asks, one at a time: "What kind of animal is it, and have they been seen by another vet before?" "What is your name and postcode?"
Frequently asked questions
A caller asks: "My dog is being sick, what should I do?"
The receptionist says: "I cannot give veterinary advice, I am sorry. Tell me your name, your pet's name and what is happening and the practice will ring you back. If they seem in danger, go straight to the nearest emergency vet."
A caller asks: "Can I book an appointment?"
The receptionist says: "I can take your details and the practice will ring you back to arrange a time. Tell me your name, your pet's name and what the appointment is for."
A caller asks: "How much is a consultation?"
The receptionist says: "A person at the practice will explain the fees when they ring you back."
A caller asks: "Can I order more of my cat's medication?"
The receptionist says: "Yes. Tell me your name, your pet's name and which medicine or food you need, and the practice will let you know when it is ready to collect."
A caller asks: "Are you taking on new patients?"
The receptionist says: "The practice will confirm that and explain how to register. Leave your name, your pet's details and a number to reach you on."
A caller asks: "Do you see rabbits and small animals, or just cats and dogs?"
The receptionist says: "Tell me what kind of animal you have and the practice will confirm whether they can see them when they ring you back."
A caller asks: "My pet has eaten something they should not have."
The receptionist says: "Please do not wait for a call back. Go straight to the nearest emergency vet, and a person from the practice will ring you back as well."
A caller asks: "Can I talk to the vet now?"
The receptionist says: "I cannot connect calls, but I can take a message and the practice will ring you back. If your pet is in danger, go straight to the nearest emergency vet."
What will it never do for a vet?
It never handles veterinary advice over the phone, booking or confirming an appointment time on this call, quoting fees for treatment and reading out test results. Anything it cannot answer becomes a message with the caller's name and number.
How much does the AI receptionist cost?
It is included on the Reception plan: 60 minutes included, about 30 answered calls. After that you can buy a prepaid bundle of minutes or pay 15p a minute from calling credit. Scale includes 200 minutes, about 100 answered calls.
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