// ai receptionist · plumber & heating
AI receptionist for your plumber & heating business
Callers to a plumber & heating business ring about leak repairs, boiler repairs and servicing and boiler replacement. LineHQ's AI receptionist answers in your name within a couple of seconds, asks the questions you would ask, takes the name and number, and passes on a message a person can act on. It never quotes a price you have not given it, and a real emergency gets the right advice, not a sales pitch.
// the short answer
Hear it now: call 020 4634 7131 and press 1 to be answered as a plumber & heating. The AI receptionist is included on the Reception plan: 60 minutes included, about 30 answered calls, then prepaid minute bundles or 15p a minute.
Last reviewed October 2026
Leak repairs
Finding and fixing leaking pipes, taps, toilets, radiators and the joints under sinks and baths.
Boiler repairs and servicing
Annual servicing and repairs to gas boilers, including no heating or no hot water faults.
Boiler replacement
Removing an old boiler and fitting a new one, with the controls and pipework it needs.
Radiators and heating controls
Fitting, moving and replacing radiators, thermostatic valves and room thermostats.
// what it asks
The questions a plumber & heating would ask, asked for you
The starter pack gives the receptionist your trade's triage questions and the signs that a call is urgent. An urgent call gets the caller's name and number first and a promise that a person will ring back straight away.
There is a leak
It asks, one at a time: "Is the water still coming out, or has it stopped?" "Do you know where it is coming from, such as a pipe, a tap, a toilet or the ceiling?" "Have you been able to turn off the water at the stop tap?"
There is no heating or no hot water
It asks, one at a time: "Is it the heating, the hot water, or both?" "Is the boiler showing a fault light or a code on its display?" "Do you know the make of the boiler?"
A radiator is not working properly
It asks, one at a time: "Is it one radiator or several?" "Is it cold all over, or just cold at the top or the bottom?" "Are the other radiators in the house heating up normally?"
A sink, toilet or drain is blocked
It asks, one at a time: "Is it one sink or toilet, or is more than one draining slowly?" "Is any water coming back up or overflowing?"
Frequently asked questions
A caller asks: "Are you Gas Safe registered?"
The receptionist says: "Yes, all our gas work is carried out by a registered engineer, and the registration card is shown on arrival if you ask to see it."
A caller asks: "Can you give me a price over the phone?"
The receptionist says: "For most jobs we need to see what is involved before we can give a firm price. Tell me what the problem is and a person will come back to you with a quote."
A caller asks: "Do you charge a call-out fee?"
The receptionist says: "It depends on the job. A person will explain how we charge when they ring you back."
A caller asks: "How soon can someone come out?"
The receptionist says: "That depends on how busy we are and how urgent the problem is. If water is coming through or you have no heating, say so and I will treat it as urgent."
A caller asks: "My boiler has stopped working. Can you fix it?"
The receptionist says: "Usually, yes. Tell me the make if you know it, and what it is doing, and a person will ring you back to arrange a visit."
A caller asks: "Do you do emergency call-outs?"
The receptionist says: "We do our best to get to leaks and no-heating calls quickly. Tell me what is happening and a person will ring you back as soon as they can."
A caller asks: "Do you take on small jobs like a dripping tap?"
The receptionist says: "Yes, no job is too small. A dripping tap or a running toilet is as welcome as a full bathroom."
A caller asks: "Do you fit new bathrooms?"
The receptionist says: "Yes, we plumb in new bathrooms and kitchens. A person will arrange a visit to look at the room and talk through what you want."
What will it never do for a plumber & heating?
It never handles electrical work beyond the boiler controls, mains drains and sewers in the street, which belong to the water company, oil and solid fuel boilers and tiling and decorating. Anything it cannot answer becomes a message with the caller's name and number.
How much does the AI receptionist cost?
It is included on the Reception plan: 60 minutes included, about 30 answered calls. After that you can buy a prepaid bundle of minutes or pay 15p a minute from calling credit. Scale includes 200 minutes, about 100 answered calls.
Ready when you are
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