// ai receptionist · locksmith
AI receptionist for your locksmith business
Callers to a locksmith business ring about lock-outs and gaining entry, lock changes and replacements and lock repairs. LineHQ's AI receptionist answers in your name within a couple of seconds, asks the questions you would ask, takes the name and number, and passes on a message a person can act on. It never quotes a price you have not given it, and a real emergency gets the right advice, not a sales pitch.
// the short answer
The AI receptionist is included on the Reception plan: 60 minutes included, about 30 answered calls, then prepaid minute bundles or 15p a minute. Pick the Locksmith starter pack on the Knowledge page and it knows your trade's questions before you have typed a word.
Last reviewed October 2026
Lock-outs and gaining entry
Getting you back into your home, flat or business when you are locked out, with as little damage as possible.
Lock changes and replacements
Changing locks after moving in, losing keys or a break-in, on wooden, composite and uPVC doors.
Lock repairs
Fixing locks that are stiff, jammed or will not turn, and doors that will not lock.
uPVC door and window locks
Repairing and replacing multipoint locks, handles and window locks on uPVC doors and windows.
// what it asks
The questions a locksmith would ask, asked for you
The starter pack gives the receptionist your trade's triage questions and the signs that a call is urgent. An urgent call gets the caller's name and number first and a promise that a person will ring back straight away.
They are locked out
It asks, one at a time: "Is anyone inside the property, such as a child, an older person or someone unwell?" "Is it a wooden door or a uPVC door, and is the key lost, broken in the lock or on the inside?" "What is the postcode, so we know how far away you are?"
There has been a break-in
It asks, one at a time: "Is everyone safe, and have the police been told?" "Which door or window was damaged, and can it be closed at all right now?" "Is the property empty, or is someone staying there?"
They want a lock changed
It asks, one at a time: "How many doors, and are they wooden or uPVC?" "What has prompted it, such as moving in, lost keys or a tenant leaving?" "Do you need insurance-approved locks?"
A lock is stiff, jammed or will not turn
It asks, one at a time: "Does the key go in but not turn, or will it not go in at all?" "Has the door been sticking or hard to close lately?" "Is it the only way in, or can you still get in another way?"
Frequently asked questions
A caller asks: "How quickly can you get to me if I am locked out?"
The receptionist says: "That depends on where you are and how busy we are. Tell me your postcode and whether anyone is inside, and a person will ring you back straight away to say how soon they can be with you."
A caller asks: "Will you damage my door to get in?"
The receptionist says: "We always try to open the lock without damage first. If a lock does have to be drilled, we fit a new one at the same time."
A caller asks: "Can you give me a price over the phone?"
The receptionist says: "We need to know what lock and door you have before we can give a firm price. Tell me the problem and a person will come back to you with a quote."
A caller asks: "Do you charge a call-out fee?"
The receptionist says: "It depends on the job and the time of day. A person will explain how we charge when they ring you back."
A caller asks: "Do you need proof that it is my home?"
The receptionist says: "Yes, before we open a door we will ask to see some identification or proof that you live there. Please have something ready when we arrive."
A caller asks: "Do you come out at night or at the weekend?"
The receptionist says: "Tell me what has happened and a person will ring you back to arrange it. If you are locked out now, or there has been a break-in, say so and I will treat it as urgent."
A caller asks: "I have just moved in. Should I change the locks?"
The receptionist says: "Many people do, because you cannot know who still has a key. We can change the locks on every outside door in one visit."
A caller asks: "Are your locks insurance approved?"
The receptionist says: "Yes, we fit locks that meet the standard most home insurers ask for. Tell me what your insurer has asked for and a person will advise."
What will it never do for a locksmith?
It never handles car and van locks and keys, burglar alarms and cctv, fitting new doors and windows and garage door mechanisms. Anything it cannot answer becomes a message with the caller's name and number.
How much does the AI receptionist cost?
It is included on the Reception plan: 60 minutes included, about 30 answered calls. After that you can buy a prepaid bundle of minutes or pay 15p a minute from calling credit. Scale includes 200 minutes, about 100 answered calls.
Ready when you are
Set up a professional UK line in minutes. From £4.99/mo, no contract, cancel anytime.