// ai receptionist · removals
AI receptionist for your removals business
Callers to a removals business ring about house removals, packing service and packing materials. LineHQ's AI receptionist answers in your name within a couple of seconds, asks the questions you would ask, takes the name and number, and passes on a message a person can act on. It never quotes a price you have not given it, and a real emergency gets the right advice, not a sales pitch.
// the short answer
The AI receptionist is included on the Reception plan: 60 minutes included, about 30 answered calls, then prepaid minute bundles or 15p a minute. Pick the Removals starter pack on the Knowledge page and it knows your trade's questions before you have typed a word.
Last reviewed October 2026
House removals
Moving the contents of a house or flat, locally or across the country, with a crew and a van sized for the job.
Packing service
Packing your belongings for you the day before the move, with boxes, paper and bubble wrap provided.
Packing materials
Boxes, tape and wrapping delivered ahead of the move if you would rather pack yourself.
Office and business moves
Moving desks, files and equipment for offices and small businesses, often out of hours.
// what it asks
The questions a removals would ask, asked for you
The starter pack gives the receptionist your trade's triage questions and the signs that a call is urgent. An urgent call gets the caller's name and number first and a promise that a person will ring back straight away.
They want a house or flat moved
It asks, one at a time: "How many bedrooms, and are you moving from and to a house or a flat?" "What are the two postcodes?" "Do you have a date yet, and is it fixed or still waiting on completion?"
They want packing
It asks, one at a time: "Would you like everything packed, just the fragile items, or only the boxes supplied?" "How many rooms are there?"
They want a single item or a small move
It asks, one at a time: "What is the item, and roughly how big and heavy is it?" "Are there any stairs or tight doorways at either end?"
They want an office moved
It asks, one at a time: "How many desks and people, and is there IT equipment to move?" "Does it need to happen outside working hours or over a weekend?" "Is there a goods lift or loading bay at either building?"
Frequently asked questions
A caller asks: "How much will my move cost?"
The receptionist says: "It depends on how much you have, how far you are going and what access is like at both ends. A person will arrange a survey, by video or in person, and then give you a firm price."
A caller asks: "How far ahead should I book?"
The receptionist says: "As soon as you have a likely date. Fridays and the end of the month fill up first. We can pencil you in and confirm once your date is fixed."
A caller asks: "What if my completion date changes?"
The receptionist says: "That happens a lot and we understand. Tell us as soon as you know and a person will do their best to move your booking."
A caller asks: "Are my belongings insured during the move?"
The receptionist says: "Yes, our work is insured. A person will explain what is covered and the limits when they confirm your booking."
A caller asks: "Do you pack for me?"
The receptionist says: "We can. Full packing, packing only the fragile items, or just supplying the boxes are all options. Tell me which you would prefer."
A caller asks: "Can you move a piano?"
The receptionist says: "Yes, we move upright pianos and most large single items. Tell me what it is and where it has to go, including any stairs, and a person will quote."
A caller asks: "Do you move things into storage?"
The receptionist says: "Yes, we can take your belongings into storage and deliver them when your new home is ready."
A caller asks: "How many people will come?"
The receptionist says: "That depends on the size of the move. A person will tell you the crew and van size when they quote."
What will it never do for a removals?
It never handles moves abroad and shipping overseas, rubbish and waste disposal, house clearances of unwanted contents and vehicle transport. Anything it cannot answer becomes a message with the caller's name and number.
How much does the AI receptionist cost?
It is included on the Reception plan: 60 minutes included, about 30 answered calls. After that you can buy a prepaid bundle of minutes or pay 15p a minute from calling credit. Scale includes 200 minutes, about 100 answered calls.
Ready when you are
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